Effective management of a utility Customer Information System (CIS) implementation requires requires very robust project management approaches, techniques, and skills. A CIS project is inherently complex requiring the integration of various disciplines, multiple tracks, and may well be the most risky technology project a utility undertakes. A CIS project typically involves business transformation, customer engagement, regulatory compliance, and an intimate understanding of customer experience components; as such, implementation success is much more difficult to achieve than technology success.

Given that project success is not a given in the utility industry (it is common knowledge that more than 80% of technology projects fail to meet their technical, cost, or schedule objectives), tieBridge plays a critical role in providing oversight of an ongoing CIS implementation or recovery from a failed implementation.