Independent · Objective · Since 2000
Independent oversight for utilities that can't afford surprises.
tieBridge helps public utilities and government agencies plan, oversee, and deliver complex technology programs — with no financial stake in which vendor or system you choose.
Programs we've overseen, brought from volatile to under control
25+
Years advising public-sector utilities
646K
Outages independently investigated at LIPA
330
Requirements authored for LADWP's grid infrastructure procurement
97.9%
Collections rate restored at Cleveland Water
Why independence matters
We have no system to sell you. Only your outcome to protect.
Unlike systems integrators or software vendors, tieBridge has no financial interest in recommending a particular technology, implementation approach, or product. Our recommendations are based solely on what best serves your long-term operational, financial, and strategic objectives.
Most troubled programs exhibit warning signs long before problems become visible: requirements grow ambiguous, governance begins delaying rather than accelerating decisions, and testing emphasizes software functionality while overlooking operational readiness. The earlier these questions are asked, the more options an organization retains for correcting course — that's the case for independent oversight applied continuously, not at isolated milestones.
What we do
Advisory services across the full technology lifecycle.
Project Delivery Assurance™
Also known as Lifecycle IV&V — continuous, independent oversight across the full project lifecycle, from inception and procurement through testing and deployment. The core of our practice.
Independent Project Oversight
A narrower, shorter-term engagement focused on a specific risk area management has flagged — a subset of full Project Delivery Assurance™.
Enterprise Technology Strategy
Technology roadmaps, enterprise architecture, cloud adoption planning, and AI readiness assessments.
Utility Modernization
CIS, ERP, AMI, GIS, OMS, and mobile workforce initiatives, evaluated from both technical and operational lenses.
Cybersecurity Governance
Executive assessments, NIST CSF alignment, critical infrastructure risk, and third-party risk review.
Artificial Intelligence Strategy
Practical AI adoption strategy that balances innovation with governance, data readiness, and risk management.
Results, independently verified
A track record across utilities, systems, and crises.
Municipal Water & Wastewater Utility
Stabilizing the Meter-to-Cash Cycle for Cleveland Water
City of Cleveland, Division of Water (Cleveland Water)
Following a 2009 billing-system go-live, Cleveland Water's meter-to-cash cycle broke down — receivables climbed from $19.0M to $43.1M and the call center fell well short of industry standards. tieBridge paired day-to-day program leadership with independent verification of every fix.
97.9%
Collections rate restored, up from an 88.3% low
Public Power & Energy Utilities
Post-Mortem of a Failed Storm Response, and a Multi-Year Remediation
Long Island Power Authority (LIPA)
When Tropical Storm Isaias knocked out power to 646,000 Long Island customers, every customer-facing communications channel failed within hours of each other. LIPA needed an independent, credible, and fast accounting of what went wrong — one that could survive regulatory and public scrutiny.
646K
Customer outages triggering the engagement
Public Water & Wastewater Utility — the 8th largest in the U.S.
E-Permitting Solution for WSSC Water
Washington Suburban Sanitary Commission (WSSC Water)
WSSC Water was running a high-volume, revenue-critical permitting operation on paper and mainframe-era systems. tieBridge led the transformation end to end — requirements, procurement, vendor selection, contract negotiation, and implementation.
~34,000
Annual permit transactions moved from paper to a web-based workflow
Municipal Electric, Water & Power Utility — the largest in the U.S.
Requirements Development for LADWP Communications and DMS Solution
Los Angeles Department of Water and Power (LADWP)
LADWP needed foundational infrastructure for a smarter grid — a two-way communication network and distribution automation system built to scale to a future AMI deployment. tieBridge led the procurement end to end, from the first requirement to the final recommendation.
~330
Detailed technical requirements authored across eight solution domains