Case studies
A track record, independently verified.
Each of these programs was, at some point, a genuine crisis — a failed billing system, a storm response that collapsed, a paper-based operation running out of runway. Here's what changed, and how we verified it.
Municipal Water & Wastewater Utility
Stabilizing the Meter-to-Cash Cycle for Cleveland Water
City of Cleveland, Division of Water (Cleveland Water)
Following a 2009 billing-system go-live, Cleveland Water's meter-to-cash cycle broke down — receivables climbed from $19.0M to $43.1M and the call center fell well short of industry standards. tieBridge paired day-to-day program leadership with independent verification of every fix.
97.9%
Collections rate restored, up from an 88.3% low
Public Power & Energy Utilities
Post-Mortem of a Failed Storm Response, and a Multi-Year Remediation
Long Island Power Authority (LIPA)
When Tropical Storm Isaias knocked out power to 646,000 Long Island customers, every customer-facing communications channel failed within hours of each other. LIPA needed an independent, credible, and fast accounting of what went wrong — one that could survive regulatory and public scrutiny.
646K
Customer outages triggering the engagement
Public Water & Wastewater Utility — the 8th largest in the U.S.
E-Permitting Solution for WSSC Water
Washington Suburban Sanitary Commission (WSSC Water)
WSSC Water was running a high-volume, revenue-critical permitting operation on paper and mainframe-era systems. tieBridge led the transformation end to end — requirements, procurement, vendor selection, contract negotiation, and implementation.
~34,000
Annual permit transactions moved from paper to a web-based workflow
Municipal Electric, Water & Power Utility — the largest in the U.S.
Requirements Development for LADWP Communications and DMS Solution
Los Angeles Department of Water and Power (LADWP)
LADWP needed foundational infrastructure for a smarter grid — a two-way communication network and distribution automation system built to scale to a future AMI deployment. tieBridge led the procurement end to end, from the first requirement to the final recommendation.
~330
Detailed technical requirements authored across eight solution domains
Public Power & Energy Utility
From RFP to Remediation: Independent Oversight of a Cybersecurity Assessment
Long Island Power Authority (LIPA)
LIPA periodically commissions independent cybersecurity assessments of its operating contractor's security posture. tieBridge sat above the entire lifecycle — shaping what would be assessed, helping select who would do the assessing, and confirming recommendations actually turned into remediation.
7
Distinct oversight roles, from RFP development through remediation
Public Water, Sewerage & Drainage Utility
From Patchwork to Prioritized Plan
Sewerage and Water Board of New Orleans (SWBNO)
After years of management turnover, a new SWBNO leadership team needed an independent assessment of its IT function — and, critically, a prioritized and sequenced path that told leadership not just what to fix, but what to fix first.
35
Stakeholders interviewed across departments and functions
Public Power & Energy Utility
From Board Policy to Budgeted Action
Long Island Power Authority (LIPA)
LIPA's Board set direction through high-level governance policies that needed to become one prioritized, sequenced plan. tieBridge led an evidence-based discovery and built consensus across a complex two-organization ecosystem to deliver a Board-ready five-year roadmap.
5
Foundational business areas prioritized and sequenced across the plan
Public Power Utility — the 3rd largest in the U.S.
From Scattered Content to a Single System of Record
Long Island Power Authority (LIPA)
LIPA's document-management practices were non-standardized and inefficient. tieBridge resolved the foundational scope question — an integrated document-and-records platform rather than a records-only silo — then led requirements, procurement, and a phased implementation end to end.
9
Engagement roles, from requirements development through implementation management
Municipal Water & Power Utility
Technical Rigor for a Court-Supervised Turnaround
Los Angeles Department of Water and Power (LADWP)
A failed billing-system rollout led to class-action litigation and a court-supervised settlement. tieBridge provided technical leadership within the independent monitoring effort, bringing hands-on CC&B platform expertise to a high-stakes, multi-party monitoring role.
1.6M
Customer accounts within the settlement's scope of review
Public Water & Wastewater Utility
Recovering a Failed Asset Management Implementation
DC Water and Sewer Authority
A failed enterprise asset management rollout left DC Water without the tool it needed to manage assets across a large, multi-jurisdictional service area. tieBridge was engaged to re-implement the system — a rare mandate that only comes when a first attempt has already failed.
500K+
Customer accounts served directly in the District of Columbia